FAQ

The website presents three shipment options depending on the speed of delivery.
- Very fast delivery, up to 5 working days.
- Medium speed delivery – up to 14 working days.
- Slow delivery, up to 21 working days
(excluding weekends).

At this time we are not able to accommodate such an arrangement.

The only ways to order our product is to order online using your credit card information.

Once your order has been processed successfully, we will send you an email immediately with your order number.
if you need to see the design output(when purchase mrcardny design template), we well send you an design proof
next day of order.

Mr.card New York guarantees that you will be satisfied with the quality of our products. If you are not satisfied with
any product, please contact us 212 345 2365 within 30 days of receiving your order. If you have not received your order
by the tim it was promised, please contact us 212 345 2365 within thirty days from the date it was promised to arrive.

Thanks to SSL(Secure Socket Layer) technology, you can be rest assured that your online order is totally safe.
Your order will be processed by SSL. Your order process is protected via a secure connection so that the data sent by
you can only be read by the recipient. Important information such as credit card numbers, addresses, etc. is sent
to the recipient securely via the Internet. All of the data entered on the protected pages is encrypted(means jumbled-up
using extremely complicated mathematical formula) using the SSL protocol. That way no 3rd party can view your
credit card numbers, addresses or any information you send us.

If you have a complete design that you want us to print, please check that it meets the required file size, image dimensions,
Resolution, and file format before uploading. See our DESIGN NOTE for details.

The sign-in screen to enter your account is available at the right side of screen.
Once there, simply enter your previously registered ID and password.

Our design note page has a comprehensive explanation of size and tips on how to properly prepare design to achieve
the best quality printing.

Adobe Acrobat Document (*.pdf) (recommended) **
Adobe Illustrator Artwork 8.01- (*.ai) (recommended) **
Adobe Photoshop Image (*.psd) (recommended) **

You can call us at 201.585.1780 from 9am to 6pm Monday through Friday. You can send an email at any time.